Where is problem steps recorder

You can create these types of documents in the same manner; simply click Start Record and perform your steps. If you would like to see the contents of the. You can then view exactly what the Help Desk would view in order to troubleshoot your issue, or you can take the files, comments, etc and build your own tutorial document from them.

Here is an example of what the finished product looks like:. Highlighted by the red box is an example of what is added to each screen shot taken by Problem Steps Recorder.

If you are using a previous version of Windows, such as Windows XP or Vista, there are several third-party screen recorder applications that are similar. We recommend that you check with your I. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. These steps include a picture of the screen during each select and a text description of the selected areas.

You can use the tool to save performed actions, such as repro steps, that can be provided to Microsoft technical support to troubleshoot or diagnose an issue. The following instructions explain how to use the PSR tool.

Select Start Record. Perform the steps on your computer to reproduce the problem. You can pause the recording at any time and resume it later. Select basic ads. Create a personalised ads profile.

Select personalised ads. Apply market research to generate audience insights. Measure content performance. Develop and improve products. List of Partners vendors. Tim Fisher. VP and General Manager, Lifewire. Facebook Twitter LinkedIn. Updated on August 13, Tweet Share Email.

Was this page helpful? Thanks for letting us know! With Problem Steps Recorder, a recording is made of the actions you take on your computer which you can then send to the person or group helping you with your problem.

Making a recording with Problem Steps Recorder is extremely easy to do which is a big reason it's such a valuable tool. Time Required: How long it takes to use Problem Steps Recorder depends on long of a recording you're making. Click on the Start button.

Type the following Command in the search box and then hit the Enter key. Problem Steps Recorder will start. Note: It's a small, rectangular program as shown in the screenshot above and it often appears near the top of the screen. Depending on what windows you already have open, it could be easy to miss. Close any open windows other than Problem Steps Recorder.