We get the run around from the payroll dept. This is her first job experience and yhis is what she has to remember. She does drugs and is always high when I come in. Her name is Makaiah Stalker. Will be taking the drive to castleton square mall. My daughter an I went in there this morning to shop for jeans. I was thrilled by the sales the store was having.
When I went to check out, the sales associate told me that was wrong and she pulled the sign down. She got the store manager who asked the sale associate where was the sign next to the jeans or above, pretty much insinuating that I was trying to lie about where that sign was.
I told her that sign was right on the rack where the jeans were. She proceeded to make me show her and when I did, it was obvious they took the sign out.
Again, I told her I understand but it was not my fault they misplaced the sign. I have worked retail for 10years. This was an easy fix to honor what the sign said and let me be on my way.
I ahop at Aeropostale all the time. I am so dissappointed, number 1, how I as a customer was treated, and then the fact that they would not honor their mistake.
I am not looking for handouts, everyone obviously is always looking for deals. But really, this was an easy fix. I really do not think I will shop at Aeropostale again.
The way they made me feel was pretty much degrading. The people answering phones through your online customer service are very rude and unfrofessional. I ordered 12 items for my daughter online on Dec 1st. I contacted customer service and they said that the package was lost in transit and that none of the items are available to ship out now!! Thanks Aeropostale!! I was very disgusted in the treatment and now this makes it a 2nd time with a bad experience at this store.
I guess this an acceptable business practice at your stores. First issue is to make your customers feel uncomfortable, then try to embarrass them. I had already spoken to someone at corporate a few days ago and she apologized for other peoples actions and was kind enough to send me the coupon and a letter of apology so I would shop there again. I spent over an hour at your store picking out the merchandise I was going to purchase and then to be treated that way is unacceptable.
I go to other stores like Hollister and they know how to make me feel welcome and show appreciation for my business. The sales associate at your store was nice and helpful but the issue is with your cashier and management. This store now has two strikes and I am not going for a third. What a poor excuse for a company. They have no problem taking your money but when they can not ship you the product it takes an act of congress to attempt to get a refund back from them.
Not that they will see this. Its obvious they do not care about customers. They put me on hold to avoid me. WOW worst customer service ever. I ordered my daughter 12 items on Dec. I asked if they could resend the items to me and they said that none of the items are in stock anymore. So I asked them to refund the money and as of today Dec 21st I still have not received a refund or the items purchased!! I made a return at your Carle place store on Dec 1st at 11ish AM. I have called almost about everyday only to talk to the answering machine.
I left about 10 messages only received two calls in 19 days which I miss because I was at work. I want my money back. Its the holidays and for sure this has been the worst experience ever! The store manager said they cant do anything. Do I need to take off from work to go down to head quarters in the city? Good LUCK!!! I have been trying to get my money back as well. I visited the location in Jeffersonville outlets in Ohio on Saturday Nov 30, I was on the store not minutes and was at a table along with 4 white females and we were all looking at the shirts that were on sale.
The lady proceeded to question the worker about what she said and the worker denied it until all the other ladies standing there confirmed that she did indeed say it. I asked her and what is that description when I was only in the store a few minutes?
She advised me that when she came out the back she noticed that I looked at some shirts and then looked up as if I was looking to see where everyone else in the store was. I advised her I was at a table surrounded with other woman and very crowded and the store was very crowded. So because I looked up that meant I was going to steal? She proceeded to advise me they are trained on this and she didnt observe me for a long time , one because I had just been in the store a few mins and two she had just walked out the back.
This is very racist. I am a 31 year old black female, however I may look a little young for my age, however I am very educated and very well off. I have no need nor desire to steal from any store. However, the worker refuse to even apologize and gave a wrong number when asked for corporate number.
I would like a call from someone higher up and I will not stop until I recieve that call. Not only was this racist, it was very embarssing for myself. As I walked into other stores at the outlet I was seeing other customers that had encounterd the incident and they we still talking about it. I have purchase from Aeropstale for many years. Within the past year I have had a family crisis where I had to take on my 4 little cousins.
Now myself and the 4 little people I care for can all wear aeropostale. A plus on your business part well I would have thought so. Any order over 25 items is considered a bulk purchase. That is not right. Christmas is coming up I just had 2 birthdays this month and 2 more next month.
I should still be able to receive my black Friday bucks, If I was to purchase 5 items for each of us then that is 25 items right there. I am doing shopping for 4 of us. I would like to keep shopping at aeropostale but believe when I say there are other companies out there that I can do shopping for my whole family in one with cheaper prices also.
I would like to be contacted about this situation since I have made a complaint to the call center but as always no call back has been returned.
I went to the register and waited as there was no cashier. When one finally appeared, she told not asked me to wait for another customer not once but twice. With unemployment as high as it is, I would think you can do better. One other comment, I posted my experience on the Aeropostale facebook page.
Not only did no one respond, but Aeropostale deleted my comment. I had bought my daughter some shirts online. I was told I could either exchange them or I would have to pay to ship them back , because I bought them via website!!! Needless to say they LOST a customer!!! I visited your store Washington Square mall Indianapolis Indiana. Sir, I would like to know the aeropostale Buyer home country. Kindly inform me as a business partner because we are supplier. I have a customer complaint on the texarkana texas store in central mall.
So I picked up a few of them. When I got to theregister they did not ring up that price. So the guy dustin called I guess his manager over Carlos. Carlos said they were working on promos and had not gotten there yet.
Which I understand but thesign was up. So he went and took the sign down and said he could not give them to me at that price. What happened to customer service. I use to be a store manager I know that you have to give them to the customer if you have it signed up that way.
I would like for some one to give me a call on this matter. I had the same incident the other day in trying to return an online purchase! They wanted to give store credit even though I proved the initial payment was on my bank card. The manager was ridiculous and now I am looking to find a contact for the regional manager.
Today I tried to return 3 shirts that I had bought on clearance for my grandson a few months ago and he had grown more than expected so the size was too small. They were brand new with tags still on and I had the receipt.
This was in the Plattsburgh, New York store pm today Aug 4, The clerks refused the refund. Hursh Headquarters. Diocese Of Tucson Headquarters. Ea Headquarters Located Sports Where. Xfinity Fax Service.
Gateway Academy Corporate Office. Nato Special Operations Headquarters Belgium. Review This Business Detail information Company name.
As of the year , the number of employees working at the company is more than 21, The company has a total of more than 1, stores all around Canada and the USA. The company also has its presence in 27 international countries too. The primary services of the company include allowing customers to have the retail platform to purchase various kinds of clothing, casual apparels and also accessories, which are mainly targetted towards girls and kids aged between 5 years and 18 years.
The products that are sold by the company are of high-quality and are fashionable as well. This company is so disappointing. Customer service is even worse wht was said to me was they have 9 days after u order to ship ur order. Not acceptable on a business aspect. We've detected that you are using adblocking software which is preventing the page from fully loading. We don't have any banner, Flash, animation, obnoxious sound, or popup ad. We do not implement these annoying types of ads! Please add centralguide.
Skip to content. Submit your review.
0コメント